Terms and Conditions
Effective date: September 14, 2026
These Terms and Conditions explain how you may use CastPic to create events, collect guest photos, and share galleries and live photo displays. By agreeing and creating an account, you accept these terms.
1. Your account
You must be at least 18 and able to enter into an agreement to create an account. Provide accurate account information, verify your email, and keep your password secure. You are responsible for activity you authorize through your account. Contact us if you suspect unauthorized access. Do not impersonate another person or create accounts to evade service restrictions.
2. Events and plan allowances
Your selected plan determines the number of events, photo limits, gallery access, and included features. The plan details shown when you register or purchase apply to that purchase. Creating an event uses its allowance; closing or expiring an event does not restore that allowance. Additional paid purchases add eligible allowances and do not extend earlier events.
Choose your event’s date and time carefully. Uploads open two hours before its start and close 24 hours after its start. You may close and reopen uploads before the scheduled end, but cannot reopen them after it. Dates are displayed in the viewer’s local timezone. Gallery access currently lasts five days from the event start for Starter and ten days for Celebration and Premium.
3. Payments and manual activation
Paid plans require payment confirmation before activation. If online checkout is unavailable, contact CastPic through the official Chat with us link for direct-payment instructions. An administrator may activate the plan after confirming payment. Do not send passwords, card security codes, or banking login details in chat. Contact us about incorrect charges, service issues, cancellations, or refund requests. Nothing in these terms removes refund or other consumer rights provided by applicable law.
4. Your photos and permissions
You retain your rights to the photos you upload. You give CastPic permission to store, copy, resize, create thumbnails, display, and deliver those photos as needed to operate your event, gallery, downloads, and live view. This permission does not authorize CastPic to use your photos in advertising without separate permission.
Only upload photos you own or have permission to share. Event hosts must inform guests how photos will be shared and obtain any permissions required by law, including appropriate permission for photos of children. Do not upload illegal, abusive, infringing, or non-consensual intimate content, malware, or material that violates another person’s privacy.
5. Shared links and public photo delivery
Anyone with an event link or QR code may access its guest page while it is available. Uploaded photos may appear immediately in the gallery and live view. Share links only with people you intend to invite.
Direct photo URLs are public. Someone who has a direct photo URL may continue to view or share it after the event’s gallery access expires, until the stored photo is deleted. Cached copies can remain temporarily after deletion, and CastPic cannot retrieve copies already downloaded by others. Do not upload photos that must remain confidential.
6. Storage, backups, and deletion
When gallery access expires, the event is hidden from your portal and its shared event page becomes unavailable. This does not automatically delete stored photos. Administrators may retain photos for backup and manual cleanup and can access them for service administration. Contact us if you want photos removed after losing gallery access.
Download any photos you want to keep before your gallery access ends. CastPic is not a permanent backup service. Deleting a photo is intended to remove its original and thumbnail from storage; removal from caches may take additional time. Deletion is irreversible, so save your own backup first.
7. Account information and service providers
CastPic uses your name, email, account and event details, photos, plan records, and agreement record to provide the service, verify your account, manage access, process purchases, and respond to support requests. Hosting, storage, content delivery, email, and payment providers process information needed for those services. Contacting us on Messenger also involves Meta’s service and privacy terms.
You may contact us to request access to, correction of, or deletion of your personal information, or to raise a privacy concern. Requests are subject to identity verification and applicable legal retention requirements. Agreement to these terms is not permission for unrelated marketing or a waiver of your privacy rights.
8. Availability and acceptable use
Upload speed and availability depend on your connection and our service providers. We cannot promise uninterrupted service or error-free storage. We may restrict abusive activity, investigate reported content, or suspend access where reasonably necessary to protect users, comply with law, or address a breach of these terms. Contact us if you believe a restriction was made in error.
9. Changes and your rights
We may update these terms as the service changes. Updated terms will show a new effective date; material changes will be brought to your attention before they apply where required. Applicable consumer and privacy laws continue to protect you, and these terms do not exclude responsibilities that cannot lawfully be excluded.
10. Contact CastPic
For support, payment questions, content reports, or privacy and deletion requests, use Chat with us on Messenger ↗. Include your registered email and event ID when relevant, but never your password.